Terms, Ordering & Policy Information
Welcome to MLK Studio! 💕 By placing an order or commissioning a custom set of press-on nails, you agree to the terms below.
Welcome to MLK Studio! 💕
By placing an order, commissioning a custom set of press-on nails, or using our services, you acknowledge that you have read, understood, and agreed to the following Terms, Ordering and Policy Information. If you do not agree with any part of these policies, please refrain from placing an order.
1. Welcome & Acceptance of Terms
MLK Studio creates handmade, custom-made and made-to-order press-on nail sets. 💅✨
By placing an order with MLK Studio, you agree to be bound by these Terms and Conditions, including our policies regarding sizing, payment, production, cancellations, refunds, remakes, delivery, application and aftercare. 💗
2. Artisan Made-to-Order Process
Every MLK Studio press-on nail set is individually handmade and created especially for you. ✨💕
Our sets may include salon-quality gel products, pigments, nail art, premium embellishments, gemstones and other decorative elements depending on the selected design. 💎🎀
As each set is handmade, minor variations may occur. This is a natural part of the handmade creation process and contributes to the uniqueness of each set. 💗✨
3. Sizing Options
To help us create your press-on nails with the best possible fit, we offer two sizing options. 💅💕
This is our preferred sizing method, as it generally provides the most accurate results. ✨ Please use either a R1 or R2 coin and send us 4 clear photographs in total:
Your fingers must be:
- Flat and relaxed 💕
- Positioned on the edge of a table
- Not overlapping
- Clearly visible in each photograph 📸
- Photographed directly from above
- Taken in good lighting ✨
- Taken without filters or Portrait Mode 🚫
⚠️ Clear photographs are essential. Blurry, unclear or distorted photographs may affect the accuracy of your sizing.
You may alternatively measure the width of each of your natural nail beds and provide us with measurements for all ten nails. Measurements should preferably be provided in millimetres (mm).
✨ Please note: Option 1 is recommended, as the photograph-and-coin method generally provides more accurate sizing.
4. Sizing & Customer Measurement Responsibility
Correct sizing is important for the comfort, appearance and longevity of your press-on nails. 💅✨ While MLK Studio takes every reasonable step to create the best possible fit, customers are responsible for providing accurate sizing information.
MLK Studio cannot be held responsible for incorrect sizing resulting from:
- Unclear or distorted photographs 📸
- Incorrect nail measurements 📏
- Incorrect sizing information provided by the customer
Because each set is custom-made according to the sizing information provided, incorrect sizing does not qualify for a refund. Any sizing concerns will be handled strictly according to our Sizing Issues & Remakes Policy below. 💕
5. Design References & Custom Sets
Customers are welcome to provide inspiration photographs or reference images for their desired nail set. 💅✨ While we will make every reasonable effort to recreate the chosen design, handmade press-on nails may not be an exact 100% replica of a reference image.
Minor variations may occur due to handmade detailing, available materials and nail accessories, gemstone and embellishment availability, differences in colours and finishes, and lighting or screen display differences.
By placing a custom order using an inspiration photograph, you acknowledge and accept that minor variations may occur. 💗
6. Payment & Order Confirmation
Full payment is required to officially confirm your order. ✨ Proof of payment must be sent to MLK Studio before production can begin.
Production will only commence once:
- Full payment has been received 💳
- Proof of payment has been provided 📩
- All required sizing information has been received 📏
All prices and payments are processed in South African Rands (ZAR). 🇿🇦 MLK Studio will only process payments through approved payment methods communicated directly to the customer. Delays in providing payment confirmation, sizing, or design details may result in delays to production and delivery. ⏳
7. Order Changes & Cancellations
✏️ Before Production Begins
Changes to an order may be requested before production has commenced.
- If the replacement set is of a lower value than the amount originally paid, no refund will be issued for the difference.
- If the replacement set is of a higher value, the outstanding balance must be paid in full before production commences on the new set.
🚫 Once Production Has Begun
Once production has commenced, no changes or cancellations can be made to the order.
💗 Order Cancellations
If an order is cancelled before or after production has commenced, the customer will be eligible for a 50% refund of the amount paid.
8. Production & Creation Timelines
Every MLK Studio set is handmade and created specifically for the customer. 💅💕
- Our standard production time is approximately 5–7 working days before dispatch or delivery.
- Production times may vary depending on the complexity of a custom design, detailed nail art, gemstones or embellishments. 💎🎨
- During busy promotional periods or holidays, production times may be slightly extended. Customers will be notified should a significant delay occur. 💗
- Please note that courier delivery transit time is separate from the handmade production period. 🚚
9. Refunds & Returns Policy
MLK STUDIO HAS ONLY ONE REFUND OPTION
The only refund offered by MLK Studio is: A 50% refund of the amount paid if an order is cancelled before production has commenced.
🚫 No other refunds will be provided.
Due to strict health, hygiene, and cosmetic safety regulations, custom-made press-on nails are not eligible for returns, exchanges or refunds. The only exception is where a customer experiences a sizing issue handled strictly according to the Sizing Issues & Remakes Policy below.
10. Sizing Issues & Remakes
If your press-on nails do not fit and you would like MLK Studio to assess them for a possible remake:
- 📦 The customer is responsible for the cost of returning the nails to MLK Studio.
- 🔍 The returned nails will be inspected upon receipt.
- 🚫 If the nails have been damaged, disfigured, altered or appear to have been used, no refund or remake will be provided. In this situation, the customer will also be responsible for paying the cost of having the nails shipped back to them.
- 💕 If the nails are returned in good condition and in the same condition in which they were originally sent, reproduction of the set will begin.
- 🚚 The customer is responsible for paying the shipping costs for the replacement set to be sent back to them.
- ⚠️ A sizing issue does not qualify for a refund. It may only qualify for a remake if the nails are returned in acceptable condition.
11. Incorrect, Damaged or Defective Orders
MLK Studio takes great care when creating and packaging every order. 💗
If you receive an incorrect item, or your set arrives damaged or with a verified defect in craftsmanship, please contact MLK Studio within 24 hours of receiving your order. ⏰
Please provide:
- Clear photographs of the issue 📸
- Your order details & number 📋
Once the issue has been assessed and verified, MLK Studio will arrange an appropriate resolution, which may include a replacement where applicable. 💕 Damage caused after delivery, incorrect application, incorrect removal, improper handling or normal wear and tear will not be considered a manufacturing defect.
12. Delivery Information
MLK Studio offers door-to-door courier and PAXI / Pargo collection options across South Africa. 📦✨
Customers are responsible for ensuring their delivery address is complete and contact number is reachable. If our courier is unable to locate or contact you, a reshipping fee will apply.
13. Delivery Day & Rescheduling
A delivery notification will be sent on the morning of your scheduled delivery. 💌 If the scheduled delivery date is unsuitable, you may request to reschedule within 1 hour of receiving the delivery notification. ⏰
Any address confirmation or changes must also be communicated within this 1-hour period. If your delivery address changes, a new delivery fee may apply. Your package will be held until any applicable additional delivery fee has been paid in full.
14. Application & Removal
Customers are responsible for the application and removal of their press-on nails. 💗 MLK Studio cannot be held responsible for damage caused to the press-on nails or natural nails as a result of incorrect application, incorrect removal, or improper use.
15. After Delivery & Customer Responsibility
Once an order has been successfully delivered, customers are responsible for the proper care and storage of their press-on nails. 💅✨
MLK Studio cannot be held responsible for loss, damage or improper storage after successful delivery. Customers are encouraged to inspect their order upon receiving it and contact MLK Studio within a 24 hour period if there is a genuine issue with the order. 💗
16. Contact & Inquiries
If you have any questions regarding your order, these policies or our press-on nail sets, please contact:
💗✨ CUSTOMER AGREEMENT
By making payment and confirming your order, you acknowledge that you have read, understood and agreed to MLK Studio's Terms, Ordering, Sizing, Payment, Production, Cancellation, Refund, Remake, Delivery, Application and Aftercare Policies. 💅🎀
Thank you for choosing MLK Studio! 💗✨ We look forward to creating your beautiful, handmade custom press-on nail set. 💅💕🎀